frequently asked questions
Q: Are you a walk in clinic?
A: No, we are not a walk-in clinic. Please search for walk-in clinics in your area and call them to confirm they are still accepting patients.
Q: Are you taking any new patients?
A: Our office is at capacity and we are unable to take on any new patients. Please visit the “Divisions of Family Practice BC” website and add yourself to their waitlist of family doctors currently accepting new patients.
Q: It’s been a while since I’ve been to your clinic, can I still book an appointment?
A: Our office policy states that if it’s been >3 years since your last appointment with us, unfortunately you are not considered a patient here anymore and will need to look for another family doctor.
Q: What is your cancellation policy?
A: We require 24 hours business day notice for any cancellations. A late cancellation or no show to your appointment will result in a $50 charge.
Q: Are all services covered under MSP?
A: No, there are a list of uninsured services that MSP does not cover. Examples include a doctor’s note, cosmetic procedures, work forms etc. These will be billed directly to the patient or third party. Please call our office and we can better assist you with a quote.
Q: Do you have parking?
A: Yes, there are two parkades for this building with free 2-hour parking which can be accessed either from Nelson St or Hazel St. You must park in stalls that have COMMERCIAL written on it. If you park in a Residential or Visitor stall, you will get ticketed or towed.
Q: Do I need to book an appointment for a prescription refill?
A: It depends. If this is a medication that our doctors have previously and regularly prescribed to you, then no. You can contact your pharmacy and ask them to fax us a prescription request. We ask that you give us at least 2 weeks notice before your medications run out. If it is a new medication that the doctors have not prescribed to you before, you will require an appointment.
Q: I am transferring to a new clinic, how can I get a copy of my chart?
A: Please contact our office and one of our staff will email you our consent form. Once we receive the completed form back, we will need to collect payment prior to processing your request. We can collect payment over the phone or in person. Your chart will be transferred onto a CD and you will have to come into our office to pick it up.
Q: I was referred to a specialist, when can I expect to hear back about my appointment?
A: Referral wait times vary depending on the specialist you were referred to and the urgency. Once our office has any updates, we will inform you by phone or email. You may also get a call, text, or email from the specialist office directly. As the wait times are lengthy, and you notice a change to your condition, please call our office to set up an appointment.
Q: How long is a requisition valid for?
A: A requisition is valid for 6 months. If it has expired, you will need to book an appointment with one of our physicians to obtain a new requisition.
